Smart Net Total Care portal not showing related hardware

[itariq12345]

Hi,

when we login to our SNTC portal it does not show any related hardware.

for example stack switches only show the Master switch details.

SNMP is all enabled and injected into our local CSPC.

any ideas?

[david]

Make sure that CSPC is collecting all the details on the switch stack and there are no issues with the collection.  SNTC Portal will only show what has been uploaded from the CSPC.  You should be able to see what information have been collected by selecting a device that has multiple switches, then reviewing the last collected information when you right click on it.  You should also be able to see which datasets were successfully run.

For example, if Show Inventory dataset has failed, then you need to look at the reason why this has failed.  That should give an indication to the problem to fix it.  It could be that the collector doesn't have valid credentials so can't run the command to collect the data.

Fix the issue and rerun the collection/upload.  If it is a credential issue you should be able to validate the credential access for the device from those stored within CSPC.

[lolivera]

Hello.

Thank you for contacting Cisco.

In Order to assist you with this Matter I will need you to share in a private message the following information:

• CSPC ID (you can find it on the top and right of your CSPC):
• CSPC Version:
• Please provide the IP / SN in question please:
• Company's name:
• Portal name:
• Inventory and Segment:-        
• Affected entries/Serial Number(s) (If applicable):

Once you share the information required, Allow me some time to validate and provide a workaround.