Generate a new CSP-C entitlement

[AvlisOremor]

Hello good morning.

I am installing a Cisco collector, but when trying to generate the certificate, the system gives me the following error.

Entitlement file generation failed. Please try again. If the issue persists, find help in the community

The source account has Customer Admin privileges

[lolivera]

Hello.

Thank you for contacting Cisco.

In Order to assist you with this Matter I will need you to share in a private message the following information:

  *   CSPC ID / Appliance ID ( you can find it on the top and right of your CSPC):

  *   CSPC Version:

  *   Is this a new CSPC deployment? or was it upgraded?

  *  Portal name:

Once you share the information required, Allow me some time to validate and provide a workaround.

[lolivera]

Solution: The customer was removed from the the old SNTC portal and added to the correct one. Closing post due to inactivity.