SmartNet Portal associate Partner CBRAdmin

[bkramer02]

My customer and I are having difficulties associating our partner account with our customer's SmartNet Portal.  We get the message "User is not associated with an external company, or the user is not a re-seller of any of your company's Smart Net Total Care contracts".

Does anyone have any ideas on a direction for how we might be able to resolve this?

[Suchita Shewale · Accepted solution]

Hello Brian,

Thanks for your post. As discussed via private message CSAM tool expects the CCO ID and email address to match exactly to the details from user's Cisco profile. I have verified CBR role assignment for the user in question and it should work.

Please ask customer DA to give this a try again and feel free to update the post in case of any issues.

Regards,

Suchita