Hey everyone, I have a customer trying to utilize the Collector and there is an issue where the Captcha image will not load. Customer has tried different browsers to no success in terms of attempting a login. It doesn't look like the image will load ...
When I go to add a new segment I have noticed that it does not take a ip range. Steps taken: Dashboards > Admin > Segment management > Actions > Create New Segment I set it to 'match any of the following conditions' and 'IP address' 'is in the rang...
Hello,I have an issue with a customer who is unable to upgrade their collector from 2.7 to the newest versions of 2.8. All upgrade possibilities are greyed out and they are also unable to schedule an upgrade. We have tried different browsers as well ...
Hi.I noticed an Portal error today ('My Reports' option). Checked on FF+Chrome. Clearing browser data doesn't help. Regards,Piotr
We have had a few people leave the company over the last few months and I believe one was the DA.Also I was informed that one of our vendors is DA on some of our contracts, This is very worrying as I assumed the company should be DA on all contracts?
Hello, just testing the API to upload data to SNTC i got : "status": 200,"message": "Inventory successfully uploaded for processing" But when i use:https://apx.cisco.com/cs/api/v1/collections/import-inventory-status?customerId=XXXXXXXthere is no inf...
Hello everyone,I have a strange issue where two devices that are pulling into the portal should be showing in the Covered section. They appear on CCW-R as covered devices. They are active contracts, etc. The issue that lies in this is that the device...
Have a customer whose DA has left, we need one of their Customer Admins nominated as the DA.
I went to access the SNTC Portal this morning and it does not have any of the reports available. I got a message that I did not have permission. It worked find last week. Is there something going on with access?
Hello community,after importing csv file with success, nothing happen on the SNTC portal.Please see the screenshot below: I do not see options available on the left menu, only getstarted and collectors tab.Click on collector no data are displayed.Any...
initial problem was CSPC not uploading due to the "Connectivity error"of which a bug which the upgrade would have solved.Successfully upgraded CSPC collector patch to 2.8.1.6 via CLI, (GUI failed completely) ,the problem still persists.Tried Download...
Hi there, My customer gave me CBRAdmin access two days ago and I'm not able to access his portal yet. Can somebody help me? Regards
Hey everyone,Unsure of the issue here, but maybe someone can better enlighten me. I have a customer who keeps getting the following error: This contract is not active and not associated with your Cisco account profile. Please identify a valid contrac...
I can access via CLI but trying to log into the GUI i keep getting Invalid credentials. Tried using the forgot password to unlock with no luck. Is there anything I can do via CLI to fix this issue? Currently using ver 2.7 Thanks
Hello, We are implementing Cisco Collector in our framework to collect equipment information, we have already implemented it in some customers and now we need to know if it will show warranty information, something like smartnet. Or it should integra...
