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796
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5
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SNTC Access Issues Also

otieno
Level 1
Level 1

Good Day,

Your assistance would be appreciated with the following:

1. Created Cisco account with org email.
2. Org Admin added me to org's SNTC account.
3. Received email from Cisco granting Customer Administrator Access; navigate to SNTC portal.
4. SNTC Portal says 'You do not currently have access to Smart Services Connection'.
5. 'Register'/'Register Now' takes me to the Registration Page which then says 'It appears that you already have access to  Smart Net Total Care Portal.   You will be redirected in 10 secs.'
6. SNTC Portal says 'You do not currently have access to Smart Services Connection'
7. Waited 24 hours.
8. Org Admin attempted to remove and re-add me to SNTC,
9. Received emails, waited 24 hours.
10. Go to step 4.

I am currently standing by to give someone my email, org name, and Cisco ID.

1 Accepted Solution

Accepted Solutions

Hello Otieno,

I have checked and verified the details over the personal message.

Pushed a Manual Sync as well.
You will now be able to access the SNTC portal.

Please mark this answer as solution, if it works out.

Thanks & regards,
Devashish Bourai.

View solution in original post

3 Replies 3

dbourai
Cisco Employee
Cisco Employee

Hello,

Good day to you!

I have acknowledged this post. Could you please share the following details over the personal message-

CCO ID-
PARTY ID-
COMPANY NAME-
Email-

Thanks & regards,
Devashish Bourai.

Thank you for your response; message sent.

Hello Otieno,

I have checked and verified the details over the personal message.

Pushed a Manual Sync as well.
You will now be able to access the SNTC portal.

Please mark this answer as solution, if it works out.

Thanks & regards,
Devashish Bourai.