SNTC - Error - FAILED: The input serial number and Mac address are not available

[parikhdinesh]

Hello,

I have been asked to put my issue on this community.

We have setup Solarwinds NCM connector to collect data on smart net portal. And ut seems we are able to connect from NCM connector to Smartnet and able to see correct number of devices in inventory summary.

But for more than 90% of devices (out of ~ 200) inventory insight doesn't recognize them, the error says “FAILED: The input serial number and Mac address are not available.”

I have also attached error screenshot for reference.

Can someone help to resolve this issue?

Thank You

Dinesh

[CC Cisco]

Can you please share details about the inventory?

Company name, inventory name, and type of devices with issues would help.

Regards,

Cesar

[parikhdinesh]

Hi Cesar,

Details about inventory

==============================

Appliance ID	Solarwinds2963979
Collector Type :	(Solarwinds2963979)Solarwinds
Inventory Upload Date and Time	(Solarwinds2963979)2016-11-17 11:30:49 AM
Inventory Processing Completion Date and Time	(Solarwinds2963979)2016-11-17 06:01:37 PM
IP addresses in the Managed Device List	1
IP addresses Not Collected	0
Total Collected Equipment(213)
Reported(29)
Chassis	7
Module	15
Power Supply	3
Fan	4
Other	0
Not Field Replaceable	0
Not Recognized	6
Not Reported(184)
3rd Party	0
Duplicates	0
Others	184

=============================================================

Most of device are standard Cisco switches and routers.

Can I send details about company information separately on your email as this is for my client?

Thank You