SNTC is constantly redirecting me to a registration page

[hueht]

When I access SNTC, it redirects me to a page stating that I need to register for access.  I have registered and have the appropriate access rights. If I attempt to register again, I am directed to page that states that I have already registered and that I will be redirected to the SmartNet Total Care Portal.  When I'm redirected, the page redirects me back to the page asking me to register for access.

Please help.

[hueht]

When I access SNTC, it redirects me to a page stating that I need to register for access.  I have registered and have the appropriate access rights. If I attempt to register again, I am directed to page that states that I have already registered and that I will be redirected to the SmartNet Total Care Portal.  When I'm redirected, the page redirects me back to the page asking me to register for access.

Please help.

[jboyanob]

Hello, @hueht 

I hope you are having a great day!

Thank you for contacting Cisco and Global CX - Smart Services Support Team. 
Please provide the next information on a private message, so I can assist you further:

- Company name.

- Company address.

- CCOID.

- Email.

- CR Party Id.

Kindest regards,

[jboyanob · Accepted solution]

Hello, @hueht 

I hope you are doing great.

Thanks for the information provided on private message. I verified and your user has now the correct roles (additional information explained on private message) and you should have no issues with SNTC Portal access anymore. As confirmed on private message you can access now but if you have any issues with SNTC portal access/loading again, recommended to clear cache and cookies and to use Incognito mode. 

Kindest regards,

[hueht]

Hi @jboyanob,

Thanks for your support. I don't know why after few days, I can login the portal. Hope everything go well.

[jboyanob]

Hello @hueht 

I hope you are having a great day!

You are welcome! Glad to know that all is working as expected now.

Thank you for using our Cisco Community.

Kindest regards,