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SNTC Managed Devices not importing to Portal

Level 1
Level 1

I have a list of managed Devices on CSPC and the Collect Data collected almost all the devices. But when i try to upload to the portal, only about 10% of my devices are uploaded.


Refer to the image to check the upload process.

2 Replies 2

Justin Sprake
Cisco Employee
Cisco Employee

Hi Marcelo,


When reviewing SNTC Device collection data, it is important to keep a few things in mind:


  • The CSPC can reach the device during Discovery and Collection
  • The IP that is managed (ie. Discovered) pertains to a chassis, parent chassis, or VIP and is not a redundant interface (ie. already discovered and managed via different IP/interface)
  • That the device is a supported Cisco product (additionally, a device that is not 3rd party or has had its SNMP MIB table altered in some way).

To better understand the reason for your particular portal inventory discrepancies, I suggest reviewing the data under Upload Processing > [latest upload file] > Failed | Not Collected.



I have 0 Failed devices and not Collected 200, all of them with the error "Device Not Reachable"

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