Hi,Under the "Admin" menu, my CCO login account is listed as one of the CustomerAdmins. (Which is odd because I thought I couldn't be a customer admin if I'm not an employee of the end customer-But lets leave that aside for now). The options of delet...
Forum Posts
Is there any reason to get an SNTC collector if you already have a CSPC collector?
Resolved! CBR user
Hi Community, Our customer granted my CCO CBR USER rights more than 24h ago but it is still not showing up in my list of customers in the total care portal. Please assist. Thanks!
Hello, In trying to delete unused entitlements on my SNTC portal I got the response that there is an issue and that it can't be removed. I asked my account team and they mentioned that this is a bug on the portal. Is there a way that this can be done...
Resolved! downloading the .ova file
I am not able to download the .ova file to install the collector. It just sits at 0%. Any suggestions?
Hello, So basically I need to upload my company device inventories, but on the account that have access to SNTC Portal, there is no import inventory or register collector options available, Then I checked my account role was customer user where it sh...
A customer asked us for support for an ASA5525, but other partners replied that it was not possible: "The product cannot be added because the last date of support has already passed."This is tru ?
Resolved! CSPC ERROR SNMP
Hello community! In the CSPC we have several issues with SNMP v3. When doing a snmpwalk for v3, it sends us the following error "No log handling enabled - turning on stderr logging"Apply next comandsnmpwalk -v 3 -u collector -l AuthPriv -a SHA -A XXX...
Hi there, My customer has access to the SNTC portal of his company's headquarters in another country, they manage all the devices around the world. Is it possible to my customer to create (register) an exclusive SNTC portal for the company's unit in ...
Resolved! New SNTC Contract
We have a new SNTC Contract, which can see it in support website, but not in SNTC Portal.What are the steps I have to follow to see it in SNTC Portal and be able to open cases from it? Regards,Daniel Garcia
Hi, Former DA of company has left.I need assistance in helping customer assign new DA. Thank you.
I have a customer who needs to update their delegated admin. What is the best way for them to update this?
I have successfully downloaded and installed CSPS. During the installation wizard setup, it asks for a certificate..can someone tell me where and how to do this? all documentation found thus far leads to dead ends ..Smart Net Total Care Portal Collec...
Hello, I have a situation with one of my customers on CSAM. The Association of another D.A and the Partner was successful, but by the time we were going to give the Partner a CBR Role, CSAM shows an error (The ID neither matches any active Cisco Use...
Resolved! SNTC API Access Denied 403
Hello, im able to generate token with my clientID and Secret but when i use token to for example get company information im getting 403 can you please help thanksmarek
