Resolved! Where is the 2.8.1.8 OVA file located?
Where is the 2.8.1.8 OVA file located?
Where is the 2.8.1.8 OVA file located?
Hello. My 2.7 version crashed while upgrading and i would like to do a new installation of the 2.8.1.8 version, the most recent version available for download. But this download is not providing me with a OVA file, but a ZIP file. The documentation o...
Hi, I have a client where 98% of devices are showing serial numbers, but the 2 UCS and 2 MCU are not, does it have to do with the configuration of the equipment or is it in the collector? This 4 equipments are discovered in CSPC. Can help me? Thanks!
Hi All, Whenever i login to SNTC portal it is showing blank in services tab. Could you kindly check and let us know as Cisco ID is associated to Smartnet. ThanksSri Ram S
Hi I am testing the Cisco Smart collector at one of our customers site. I need to register on the SmartNet total care portal http://www.cisco.com/web/smartservices/sntc.html, to access to collector When I try to add a contract as required so that I ...
Hello,Can anyone view General tab under Application Settings on SNTC portal?For me, it goes almost forever to load.
Good afternoon CISCO Community I have another query, yesterday I received a response from you, which I appreciate your time but the client sent me two problems that are occurring regarding the attached collector evidence sent by the client:Let me tel...
We have a customer with a collector/SNTC portal that displays their old company name from several years ago. They've since been acquired and would like the portal to display the new name. Our contact is not a DA, but a Customer Admin and he's also c...
Hey everyone, I have a customer that has an employee with Customer Admin access but cannot view the portal. They've tried incognito. They've tried viewing the portal on a diff browser. No other role is assigned besides Customer Admin and it keeps tak...
Hi Community, We are trying to upgrade to 2.8.1.8, but CSPC get stuck in Apply-in-progress. We have followed the troubleshoot guide, "Apply-in-Progress hunged" section, but the link is broken and we can't get the updateDBScript.sh file. Please assis...
Hello, I have a customer that has active SMARTnet on devices that are showing as uncovered in the SNTC portal. I will provide details in a private message. Thanks in advance,Doug
Hi CiscoOur customer have installed a Cisco collector and connected it to the portal.But on the portal we are missing device serial numbers, software version and contract number.Can you please advice how to solve this?/Henrik
DA left the company and did not pass DA role. Can you help change DA from current to new?
I generated the file on the client's CSPC, however when trying to upload it to the Cisco website, it doesn't appear on the website.
Hi, I have a customer that is no longer receiving E-mails alerting him if the upload from the CSPC Collector to SNTC portal completed or failed. I have confirmed in their SNTC portal that it is setup to receive alerts immediately for completed and fa...
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