SNTC not generating new Alerts, but does update existing Alerts

[Mo Flint]

Hello SNTC Experts,

Our team just realized that the SNTC collector our company manages is not receiving any "new" Field Notices, PSIRTS, or Software Alerts.  We are still getting updates for the older notices that are currently in the tool.  

For example, we did not receive any of the September or October PSIRT bundles although we have hardware in the collector that is impacted.  However The existing alerts in the collector are being updated (revised status). 

Is our collector broken or has something changed with the SNTC capability? 

Thank you so much for your assistance. 

[madhushr]

Hi Team,

We will surely assist you. Please provide us the following details in PM private message so that we can assist you further. 

- Company name 

- Contract number 

- Party ID

- CCO ID

Thanks and Regards,

Madhusha R

[Mo Flint]

Hi Madhusha,

I sent the information you requested.  Let me know if you did not receive it.

Thank you so much for your assistance

[madhushr]

Hi,

We have received the mail. We will check and get back to you on this.

Thanks and Regards,

Madhusha R