SNTC not updating

[acruzrui]

The customer has issues with the portal not updating the inventory. Who can I reach out to or who can help the customer get this issue resolved?

Thanks for your help. 

[Supriya Patel]

Hi,

If customer has smart assist contract, please request to open TAC case.

SNTC Require Contract types (TSAB, TSAS, TSAG, TSAP), AMSP, AMSS, AMST, FTSS, SPADV, CSAS, PNSAS, or NLS1) :
Opening TAC Cases -> https://mycase.cloudapps.cisco.com/case
Technology – Smart Services Capabilities

If customer doesn't have smart assist, please request customer to have community post.

Thanks,

Supriya