Upgrade of IOS vs license

[TomShares]

Hi,

Can somebody explain how we should proceed ? i am lost ..

Lets assume two situations about LAN switches (older 2960-2850 + new C9K) and Routers (11xx and 4xxx) :

- when we have a maintenance contract

- when we do not have

Are we entitled to perform the upgrades of the IOS on these devices ?

thanks a lot

[balaji.bandi]

As per my understanding :

- when we have a maintenance contract

BB - when you have maintenance contract depends on what you signed for

      - help you to raise an ticket with TAC for issues and bugs

       - any falures of components or malfunction you can replace kit by raising TAC with RMA

      - it will help you lot and hassle free.

- when we do not have

BB -  you do not have ability to perform above mentioned support.

     - still you can download IOS upgrade for the version you have purchased.  Perpertual License still stay with device.

     - Smart License - different moving forward.