SNTC portal access issue

[Mark Burrell]

My company's DA has assigned an account to have Customer Administrator access in CSAM, but the account is unable to login to SNTC Portal. When attempting login to the Portal it keeps asking the user to register. If they click to register it says it is already registered

[azhakhan]

Hi,

We are looking into the issue and will assist you with the query. Could you please Private Message me the below mentioned details to proceed further:

Company Name:
CCO ID of the user:
Contract Number:

Thanks and Regards,

Azhan Shakil Khan

[Confregerator]

Our agency is having the exact same issue...contacted TAC and they say "Smart Account" support is totally different and not supported by them. If you look at all options to open a case...there's no SNTC option.