SNTC Portal Access issue

[ananth.raja]

Hi Team, I had requested for SNTC portal access on 12th Feb and accepted the "PartyDA" agreement today. When I try login to the SNTC portal, I still get redirected to the below URL instead of the admin console.

URL redirection to: https://www.cisco.com/web/fw/tools/ssue/ui/ssueap2.0//dist/#/promo

Also I just want to know the difference between Cisco mydevice portal and SNTC as from service mgmt and product life cycle perspective, it seems these both portals provide the same function (apart from Security alerts enabled in the SNTC portal). Will the mydevice portal getting stopped soon?

Please share if we have any document explaining the diff between mydevice portal vs SNTC.

Mydevice portal URL:https://cway.cisco.com/mydevices/devices?shareInvite=5a01feca3e96620100fb8dab

[Suchita Shewale]

Dear Ananth,

Please retry accessing SNTC Portal, we have provided a fix for your access issue.

Regarding your query on 'My Devices', it is a tool that provides a user with a “personal view” of the devices on the network that they care about the most and their coverage and lifecycle status.

The Smart Net Total Care portal provides a “company view” of the installed base with details about device coverage, hardware and software lifecycle status, and security alerts.

While providing a lot of the same information, ‘My Devices’ and the Smart Net Total Care portal are primarily used for different purposes and at different times.  They complement each other.

SNTC portal provides a comprehensive view of the Cisco devices on your company’s network whereas My Devices gives you an alternative way to quickly access information about the devices that you are most interested in.

Regards,

Suchita

[ananth.raja]

 Hi Suchita,

Thanks for the response, now I'm able to access the SNTC portal.

Now I'm facing issues when exporting the device list into the inventory section, by exporting the list of devices from mydevice portal (which is in the same CSV format). 

I had also logged out and login in to make sure the portal gets refreshed, as suggested. But still I don't see the imported devices getting reflected in the SNTC portal. 

1. Please check this above mentioned issue with the import and help me to fix this. 

Also pls clarify that there are few instance were the info provided in mydevice are not correct, for example, the service contract renewed on Sep 2017 (example 1 of the device serial - 7051J5713B7) is still shown under the devices not covered under a service contract. Is there a way to get this refreshed?

Also another issue I observed with "mydevice" portal is that, it shows as the device WS-C2960X-48TD-L still as EoS not announced. Which is not correct. 

2. With such inaccurate info from "mydevice" and not sure should we get this escalated to Cisco TAC or will this forum supports mydevice portal as well or is there a separate forum for "mydevice" portal? 

3. Are we sure that SNTC portal is not prone to similar bugs observed in the mydevice portal? 

Refer the attached screenshot for your reference, also when I reachout to the chat support, they shared a list of portals, which was overwhelming and closing the chat without proper closure.

[Cheri Fairbrother]

Hi Ananth,

We are happy to hear that your portal access is now working. 

We do see two successful file imports are available in the portal.  Use the Data Filter (pencil icon) in the left navigation pane to select which inventory(ies) you want to focus on.

As Suchita explained, MyDevices is a separate tool, therefore support is provided via the Feedback icon in the header of the tool, or contact the team by email: mydevices-feedback@cisco.com.

Thanks you for noting the difficulties you had with chat support. I will work with the team regarding the insufficient assistance noted in the attached file.

Cheers,

Cheri

[ananth.raja]

Hi Cheri, Thanks for the info.

Now I could see the inventories, but don't see an option to delete one (as both are the same import from mydevice inventory).

Could you please help to delete "Ramin_Mydevice_Portal" from the list?

Also when I tried associating my team members as customer admin, I got the error that they are already associated with a different Party ID. So I would like to know how should we get this fixed.

Pls clarify the below question:

1. What is the Party ID, and why a user can’t be associated with more than 1 party?
2. how to find the correct party ID that we all are supposed to be associated with my Company?
3. Why should we have multiple party ID for the same Company name?
4. For adding the CBR admin, should that specific member of the reseller team need to be pre-authorized in the system? Coz, when i tried adding our reseller, and got the below info-"If the checkbox for the role is not selectable, it is because the user is not associated with an external company, or the user is not a reseller of any of your company's Smart Net Total Care contracts and cannot be registered for portal access". I hope this should be fixed by the reseller's team and not by us, right?

[Suchita Shewale · Accepted solution]

Hello Ananth,

Please find answers inline:

Could you please help to delete "Ramin_Mydevice_Portal" from the list?

At this time, we do not have the capability to remove inventories from the SNTC portal.  You can, instead, use the Data Filter to exclude the unwanted inventory from the portal reporting. 

An enhancement request has been created and can be tracked via: CSCvc20516

What is the Party ID, and why a user can’t be associated with more than 1 party?
Party ID is unique identifier that system internally uses to identify a company instance where SNTC service is enabled. Ideally a user can not be working for two different companies Company A and Company B at the same time.

How to find the correct party ID that we all are supposed to be associated with my Company?
The Party ID is tied to a company location which is in turn derived based upon Contract# and Serial Number that customer provides as input to Self Registration process
As a System User you are not required to literally be aware of Party ID.

Why should we have multiple party ID for the same Company name?
If the company has multiple locations, and each of the location operates as a separate entity, these are treated as separate Parties, and have unique Party IDs.

Also when I tried associating my team members as customer admin, I got the error that they are already associated with a different Party ID. So I would like to know how should we get this fixed.
It is possible that these users are associated to a different company (if they were working for some other company in the past) or same company as yours but at different location.
If it's a later case (same company, different location), then it's most likely due to the fact that some of these users followed Self Registration processing independently using different Contract# and Serial Numbers covered under different company locations of same Company.
The users can remove the current company association here:

https://rpfa.cloudapps.cisco.com/rpfa/profile/requestorupdate_association.do?page=request&tab=2
Once this is done, you can associate them to your company and assign roles.
Note that this URL will not work if its one and only user associated to given company.
In that case you can send the CCO IDs via private message and we will work towards removing their company association.

CBR Role Assignment
You are right. Partner/Reseller needs to ensure the Partner company has a DA assigned in CSAM, who can then associate Partner Users to Partner Company.
Once Partner Users are associated with the partner company, the Customer DA can proceed with CBR role assignment through CSAM.

The Portal User Guide has detailed steps outlined for Partner Company On-boarding.
In this document, look for 'Request Partner Delegated Administrator (For Partners Only)'
Have the Partner follow these steps.
Once this is done, you as a Customer DA should be able to proceed with CBR role assignment on partner user.

Hope this helps.

Regards,

Suchita

[Cheri Fairbrother]

Hi Ananth,

We have implemented the ability to delete inventories from the SNTC portal.  This capability is available to Customer Admins and can be granted to CBR Admins.  Please review the release notes for further details.

Cheers,

Cheri