04-16-2024 07:20 AM
i cannot log in to the SNTC portal, i have the necessary roles that were applied last week (beyond the 24 hour period that is required for SNTC portal access), but each time i try to log in at services.cisco.com, I'm redirected back to the registration page - when i click register, i receive a message that i'm already registered and that i'll be redirected within 10 seconds. the redirection lands me back at the registration page... any suggestions?
04-16-2024 07:50 AM
Hello Sir good day, Thanks for contacting Cisco.
To discard any Browser issue related to the BUG CSCwh61855, could you try to access using the Mozilla Firefox browser in private mode please?
steps:
a. cleaning cookies and caches
b. Open a private Mozilla session
c. try to access https://services.cisco.com/
Likewise, please share with me in a private message the following to validate too:
1. CCOID/Email Address
2. Company Name:
3. CR-Party ID:
4. Company Address:
5. Is there any user with working access?
04-16-2024 08:55 AM
Probably use a different browser and/or reach out TAC, as they might need to fix something on their backend.
04-16-2024 09:03 AM
Thanks for the information provided internally, I am validating
04-16-2024 10:49 AM
Account and user information were validated. | Account/user impacted by the Bug CSCwh03453. the proper expectations were provided internally.
Closing Post.
Note:
To get notified about changes to the bug information (Title, Description, Known Affected and Known Fixed releases, Status or Severity) please go to https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh03453 > and subscribe.
Thanks for contacting Cisco, it was a pleasure to assist you!
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