Thank you for the reply,
When we check for the available Cisco API's here: https://apiconsole.cisco.com/apps/select/2619051
We only see the following available API's but no Cisco support API's are listed:
Please select at least one API below: Cisco Carlsbad IT QA
- Cisco Carlsbad IT QA
- Rate Limits
| 100 | Calls per second |
| 100,000 | Calls per day |
Cisco On Demand CHIDS API
- Cisco On Demand CHIDS API
- Rate Limits
| 10 | Calls per second |
| 1,000 | Calls per day |
Corona API
- Corona
- Rate Limits
| 10 | Calls per second |
| 100,000 | Calls per day |
Datafoundation-POE
- Datafoundation-POE
- Rate Limits
| 2 | Calls per second |
| 5,000 | Calls per day |
HelloCommerce API
HelloCommerce API
Rate Limits
| 10 | Calls per second |
| 100,000 | Calls per day |
Workforce Mohit
- Workforce Mohit
- Rate Limits
| 2 | Calls per second |
| 5,000 | Calls per day |
While if we could register to the Cisco Support API's we get the following API's that we do not see right now (while we have a valid SNTC contract) :
Current Cisco Support API Portfolio:
- Automated Software Distribution API
- The Automated Software Distribution service provides software information and download URLs to assist you in upgrading your device/application to the latest version. You can find software images, verify MD5 checksum values, and electronically sign EULA and K9 agreements - all critical activities when upgrading. For more information visit Downloads.
- Protocols: REST Only.
- Bug API
- The Bug API service provides access to Cisco defects (bugs) information. Customers and partners can request bug information for either specific bugs or lookup list of bugs at a product level. Bug API also allows lookup of bugs using keywords of interest.
- Protocols: REST Only.
- Case API
- The Case API service provides access to Cisco Support Case information. Using the Case API, customers and partners can request case information for either specific support cases or at an aggregate level (i.e. user, contract or customer level) using a variety of input parameters. For more information visit Support Case Manager. Case API is only available through the PSS offer.
- Protocols: REST Only.
- EoX API
- The End of Life (EoX) service provides access to Cisco EoX product data. Customers and partners can request Cisco EoX product information for both hardware and software using a variety of input parameters. For more information on Cisco EOX products and the EOX lifecycle, see Cisco End-of-Life Policy.
- Protocols: REST Only.
- Product Information API
- The Product Information API service provides access to Cisco product information associated with device serial numbers or product ids.
- Protocols: REST Only.
- Serial Number to Information API
- The Serial Number to Information (SN2INFO) API service provides access to Cisco information associated with device serial numbers. Customers and partners can request orderable product identifier (PID), item description, warranty information and coverage status for set of serial numbers at a time.
- Protocols: REST Only.
- Service Order Return (RMA) API
- The Service Order Return (RMA) API service provides access to Return Material Authorization (RMA) information. Customers and partners can request returns information for either specific returns or at an aggregate level (i.e. user level) using a variety of input parameters. For more information visit Service Order RMA Tool.
- Protocols: REST Only.
- Software Suggestion API
- The Software Suggestion API service provides access to Cisco suggested software based on stability, longevity, adoption rate and other factors for a growing list of Cisco products. Customers and partners can access Cisco suggested and other available software based on their product, feature upgrade needs and hardware configuration. For more information visit Software Research tool.
- Protocols: REST Only.
- Trends API
- The Trends API service provides access to aggregate and contextual Trends information related to Cisco bugs, webpages, software downloads and product ids (PIDs) present in either Cisco Support Cases or Cisco Support Website.
- Protocols: REST Only.
Access to Cisco Support APIs
If you are a Partner Support Services (PSS) partner or Smart Net Total Care (SNTC) customer then you are entitled to use the Cisco Support APIs.
Once complete, you can logon to Cisco API Console using your CCO credentials to start accessing Cisco Support APIs.
Want more information or have a question or want to shape the evolution of Support APIs or need a new API?
Please feel free to use the discussion forum on the Support APIs' Community site or contact Keith Colberg (kcolberg@cisco.com) directly.
