Hi Team, Can you provide comparision sheet between smartnet & Partner support? How can we show the difference between SNT & PSRT to the client?
Forum Posts
I have a customer who is having issues access services.cisco.com. We have been looking at our customer's Smart Services issue as a CCO ID and Midco support contract mapping issue. We \ GDT replicated his CCO ID profile with other peers at Midco, b...
Hello everyone, I recently tried to upgrade cscp from version 2.8.1.8 to version 2.8.1.9 via the WEB GUI, but the upgrade does not take place.It doesn't show any error and when validating it doesn't generate any request, the screen is frozen and no u...
Hi there, My customer is trying to create CSPC VM (with ISO) on a Hyper-V on his laptop but the deployment is getting stucked as the image down below: How can we proceed to fix this? Regards
The April 2022 CSPC upgrade manual is missing important data to properly guide users to successful patching using the CLI.Here is the link to the guide at: CSPC Upgrade Guide (cisco.com)The pages in Chapter 3 should be updated to include steps taken ...
Dear,I make a discovery, and whenever I go to check switches with more than 1 or 2 in the stack, the collector is not bringing me the entire inventory.Furthermore, it is not bringing information about source/power supply, fan, sfp, etc. What Could Be...
Hi,We have recently replaced couple of our switches, using same hostname, IP address and credentials for the new devices. SNTC collector is able to discover the new devices. Collector did upload new data to SNTC portal as scheduled. Problem is the...
If i select one of the two SKUs below in the SD-WAN License, i can't select the other. Also, it seems like there are different levels of service that can be selected depending on the two SKUs, so I'm curious what the difference is between the two. Ci...
I'm trying to install a new CSPC. but the SNTC portal show the next message: "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access".I already have a contract ass...
Greetings,When trying to access the portal using chrome nothing loads and based on community notes we switched to firefox but whenever we try to open the details of any contract/Alert/ schedule a report we get the below Bad Request errorBad RequestYo...
I can successfully access most of the necessary API endpoints that i need, but the CSAPI all return 403 forbidden.When accessing these I get 403 forbidden (not real customer ID):GET https://apx.cisco.com/cs/api/v1/inventory/software?customerId=1234G...
Resolved! Hyper V Deployment Hangs while loading
Hello,i am trying to create CSPC VM using the ISO on a Hyper-V. After installation using the ISO, the server reboots and starts loading but then it hangs on this screen. I understand hyper-v is not supported by cisco but it appears others have had th...
Hello,i am stuck in an infinity loop of trying getting access to the SNTC Portal.When i open the Website https://services.cisco.com/ i get the message that i don´t have access to Smart Services Connection."You do not currently have access to Smart Se...
Hi there, My customer did SNTC registration 2 days ago but still not able to access the portal even after 48 hours. Regards
Greetings, Can I know the difference between SNT and SSSNT in Cisco Support? Also, when I select SSSNT for 9k series Switches there a services added by default for DNA (CON-SSTCM). I need your support to clarify these points. Thanks in advance.
