Smart Net Total Care Portal and Collector Discussions

Add SNTC support after hardware order

Hi, Purchased hardware from Cisco and omitted SNTC support by mistake. Is it possible to purchase SNTC prior to the hardware being shipped? Thanks

Trying to export custom inventory

I am in the Custom Inventory report of the Inventory library. I select "export" and download "csv". I get an HTTP Status 400 Bad Request. If I do "export" "to my reports" and select any file type, i get an error message in the lower right hand corner...

Proxy Cisco Collector

Buen día,Quisiera un apoyo debido a que la Maquina virtual de Cisco Collector parece no estar enviado la informacion al Smarnet Total care, creo que se debe a configuracion de proxy, configuro el proxy en la gui reinicio la maquina virtual pero sigue...

Grant access to new user

Hello , I followed the procedure to grant a user full access to our company's SNTC portal. After waiting for the recommended 24 hours, I attempted to access the portal using the CCO ID to which I granted access. However, I encountered a blank page, a...