Startup and Running Config are not available on SNTC portal

[AzgadIPNESIME]

Hi!

Could you can help me with the correct troubleshooting to obtain the Startup Config and Running Config on SNTC portal please?

I have configured the correct SSH v2 User and password also enable password but the config is not available.

On Credencial section I order the SSH v2 credencial first and I configure some SNMP v3 credencials later.

Thanks in advance.

Regards.

T

[aibhatna]

Hi AzgadIPNESIME,

Hope you are you doing well.

We are looking into the issue you posted. We would request you to share below mentioned details in personal message:

Collector ID :
Collector version :
Collector size:

Thank you

Regards,

Aishwarya Bhatnagar

[aibhatna]

Hi AzgadIPNESIME, 

Asked to run the collection profile once again on the account & check if the devices are still showing the startup & running configuration.

Regards,

Aishwarya Bhatnagar

[AzgadIPNESIME]

Hi,

I have been trying to make a new upload but the upload failed. On Job status section I detected that Discovery Job was complete and success but Miscellaneous job was failed.

Do you know why could have the upload failed?

Regards.

[aibhatna]

Hi AzgadIPNESIME,   

We have send the required information on PM for further assistance.

   Regards,

   Aishwarya Bhatnagar