The Delegated Admin has left our company

[Neil Fleming]

We need to add an user in the Cisco Services Access Management as the original Delegated Admin has left the company.

Please could you assist.

Thanks

[Kasun Bandara]

You can contact cisco support for this. support.cisco.com

[Neil Fleming]

I cannot contact support.cisco.com - they told me to log the case on this forum as per the SNTC article.  Other people have had this resolved via this community so I am trying this format.  Other people from this community have had CISCO private message them and it is resolved offline.

https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html

Delegated Administrators

Cisco suggests each company assign at least one additional DA following completion of the onboarding process. Should the sole DA leave the company without assigning a replacement, post a new question to the Smart Net Total Care Support Community for assistance.

[tsayyed]

Hi,

The subjected issue has been acknowledged by us. Please provide the below details over a private messege(PM).

CCO ID of the user:

Contract Number:

Company Name:

Serial Number:

Thanks and Regards,

Tahereem Sayyed.