Total Care Account Registration problem

[franklin.nascimento]

I did the registration but I continue without access!
Cisco Services Access Management is working! 

But when trying to access the Smart Net Total Care portal (https://tools.cisco.com/smartservices/) he asks to re-register the contract number and the serial number!

In access to CSAM, it is impossible to add a role to access to portal. I made the self registration and my access to portal not avalible

Look the problem:

[franklin.nascimento]

Hi Kevin,

Another problem now!

Look image!

Download Entitlement error!

[Lynden Price]

There is currently an issue with downloading entitlements. It is being worked on. 

Thanks,

Lynden

[Kevin Kelly]

Try again now, you should see the SNTC roles available.

[franklin.nascimento]

Last status:

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