Unable to Access Portal

[Michael Percival]

Hello,

Prior to January 1st, I was able to login to the Smartnet Total Care Portal.  I tried today, and I get the following error:

Sorry, the service CAEntitlement:SSUE:Services:SNTC is not available to you.

My Smartnet contracts are not expired.  The URL I am going to is https://tools.cisco.com/smartservices/NextGen/#/CAEntitlement:SSUE:Services:SNTC

Any help would be appreciated.

Thanks,

Mike

[npicard · Accepted solution]

Hello Mike,

We had an outage this morning and the issue is resolved now. Can you kindly clear your browser cache and try to login in again using the same URL https://tools.cisco.com/smartservices/

Thanks!

[Michael Percival]

Yes, it works now.  Thank you.