Unable to access Smart Net Total Care Portal after access is granted

[Mohiuddin]

Even after getting access by the administrator, I am reverted back to earlier page with account setup instruction. When I try to register, it notifies
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Redirecting
It appears that you already have access to Smart Net Total Care Portal. You will be redirected in 10 secs.
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Then it goes back to old page with account setup instructions.

Regards,
Mohi

[agkher]

Hi Mohiuddin,

My name is Agrim Kher and I will be handling your request.

Please PM me the following details so that we can proceed further on the issue: 

• Company name
• Company party ID
• Customer name
• Customer email address
• Customer CCO ID
• Contract number 

Also, please share the screenshot of the error .

Thanks & regards

Agrim Kher 

[agkher · Accepted solution]

Hi Mohiuddin,

The user is now visible on the SNTC portal

Please let me know if you can now access the portal.

Thanks,

Agrim

[Mohiuddin]

Hi Agrim,

   I am able to login to SNTC Portal now. Thank you very much.

Regards,

Mohiuddin