I have some lab servers used for testing that cannot have their entitlement deleted in the Portal. It appears successful when checking the box and clicking to delete the entitlement in actions. However, it never disappears from our list of collectors...
Hi,How do we reset the cli root and admin user for a CSPC collector?Thanks,Phong Nguyen
Need help to troubleshoot my CSP Collector not uploading date to SmartNet Total Care portal. I am currently running CSPC version 2.10.0.5
Hello, For the past 2 months I just noticed that my Thursday Night -> Friday Morning discovery is failing. I go to look at the logs and its empty, Ideas on where to look to find where it might be failing? Thanks, -Mike
Hello, When we do a successful upload via the Collector, we are not able to see the serial numbers on the SNTC portal and don't have it, in CSPC we have all the Serial Numbers, I attached the two prints showing one example in the CSPC and SNTC. Can y...
Hello team,I see in SNTC portal, that the Upload processing is taking a long time, more than two weeks and it still has not been completed yet.Due this stuck, another uploads process is waiting in the queue and the data is not updated since them
Bonjour,Je n'arrive pas à accéder à software.cisco.com après avoir créer un compte sur cisco.com. J'obtiens le message suivant : "This is taking more time than expected. Please try to login again after 15 minutes.". Les navigateurs web utilisés sont ...
Hello,Is anyone else having issues with the Smart Net Total Care portal, https://services.cisco.com/? When I log into the now I get an popup window with error "Server Error. Try later". I have been getting this for a few weeks now. When I click t...
Getting error :Customer Id is not associated with Partner I used https://apx.cisco.com/cs/api/v1/customer-info/customer-details to obtain customerId , but still not working. Any clue ?
Hello all, we have mutiple network devices like firewall, cisco and checkpoint, WAF, algosec,proxy, secure share, PKI, and each devices having access different peoples. now i need to created read only access all the users with all devices using ISE. ...
Hi,recently I've granted access to SNTC portal for 2 new users at Cisco Services Access Management. These user have received the confirmation email, but are not able to login on SNTC portal.Additionally, on Admin Dashboard at SNTC, I still see one us...
Hi there, I was trying to generate a new CSP entitlement but received the message(attached)
So my normal reseller has a 5 month lead time for purchasing a new FP1010 firewall. Amazon has them brand new as well and can ship in a week. Can I add new devices purchased from Amazon to my support portal so I can apply IPSEC licensing to them (and...
I received an email saying I had been granted access to SNTC. However, when I try to log in I get 'not registered'. I click on register and it says you are already registered, redirecting. Please help!
I'm trying to generate a CSPC Registration cert to be able to register the collector the the SNTC portal. The documentation says to generate is from the services.cisco.com website under library -> Administration, however this is not an option shown ...
