Smart Net Total Care Portal and Collector Discussions

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SNTC Registration - Oops! Something went wrong... message

Hello, When trying to register for SNTC after selecting the organization I receive the "Oops! Something went wrong...". I added the contract and serial number and selected the appropriate location within the 'Become a Delegated Administrator' step. A...

CSPC Stacked Switches showing only master not members

HiHave recently configured CSPC ver 2.8.1.8Used the default settings for all and using SNMP. Upload to SNTC was successfull but notice the following 1) on CSPC collector and on SNTC web, the stack switches members are not shown on both. There is only...

access the SmartNet Contract via interfaces, e.g. Rest-API

Does Cisco offer the possibility to access the SmartNet Contract via interfaces, e.g. Rest-API?The background is that the customer wants to perform an "automatic" inventory comparison between hardware in his system, and covered items at Cisco...For t...

memende by Cisco Employee
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Cisco CSPC 2.9 IP CONFIG ERROR.

Hi, I need help with a problem, when we are going to configure the IP address, we have the following positions, one hour says it was successfully configured and another says that the IP is duplicated or used.When it shows that we were successful, we ...

Smartnet Total Care Portal and Unified Communications / IP Phones

So we have the CSPC collector running and updating the smartnet total care portal, however I'm only seeing a couple of ip phones on the list and don't see anything regarding our communications manager servers, unity servers, etc. Am I missing somethi...

Resolved! CSPC 2.9 Upload Failed - Internal Server Error

Trying to setup connectivity to Smartnet Total Care Portal. Getting the error:Upload UPLOADING: FAILED; Certificate: CSP0009050381; Directory: _SmartnetUpload/10_2; File: transport-inventory-1603716300091.zip; Other Details: Internal Server Error Any...