Unable to Access SmartNet Licensing Portal (received email > 24 hours)

[jfabiano]

Hello,

I'm trying to access my SmartNet Licensing Portal.  Someone w/ access added me > 24 hours ago and I received the confirmation email, but still not working.

I believe he's following up with his Cisco contacts, but according to the error page this is where I'm supposed to post the issue, so doing so.

Please advise, thanks!

[kaptanej]

Hi , 

Let us check the details and we will get back with an update .

Thanks & Regards, 

Kapil Taneja 

[kaptanej]

Hello jFabiano , 

Please provide us the following details so that we can look into your issue : 

• Customer Name 
• CCO ID
• PARTY ID 
• Company name 
• Email Address 
• Contract Number 

Thanks & Regards, 

Kapil Taneja