Unable to Access SNTC Portal after register

[spazziani]

Hi

I had register mmy customer and associate SN and Contract Number in the Smart Net Total Care Portal for registration. and he is still unable to access the portal.

[jelopezm]

Hello @spazziani,

Thank you for contacting Cisco Smart Services and the Global CX Smart Services Support Community.

Based on the description, it seems that you have granted access to your customer to the SNTC portal, but they are currently unable to access it. If so, please provide the following information in a private message so I can check further:

Customer Name:

CR Party ID:

Contract associated:

CCOID affected:

Once the above information is provided, please allow me some time to validate.

Regards,
Jesus

[jelopezm · Accepted solution]

Hi @spazziani,

Your request has already been submitted.

Please try again and let us know.

Regards,
Jesus

[spazziani]

@jelopezm ,

Than you so much. The customer did a test and now he is accessing the SNTC Portal.

[jelopezm]

Hi @spazziani,

Thank you for the confirmation.

Should you have any questions or requests in the future, please do not hesitate to open a new post.

Respectfully,
Jesus