Unable to access SNTC Portal

[mvalentin1]

I appear to be stuck in some type of loop when attempting to access the SNTC Portal.

Trying to access https://services.cisco.com I get redirected to a page saying "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access." which isn't correct as I do have access.

I can confirm that I have access because when I attempt to register I get a message telling me that I already have access and redirects me back to https://services.cisco.com, where it loops back to the you don't have access page...

I am guessing Cisco Support needs to look into my CCO ID mvalentin1?

[Jarrett Pomeroy · Accepted solution]

Hi There,

Please check again now and see if it's working for you. 

I noticed you also have roles "CustomerAdmin" and "CustomerUser" and this can lead to issues later on. I would recommend only setting up one role only.

Thanks!

Jarrett

[mvalentin1]

Thank you Jarrett. It does seem to be working now.

I will remove the "CustomerUser" role & keep the "CustomerAdmin" role so not to cause potential issues down the road.

Thanks again!