02-11-2021 06:43 AM
I appear to be stuck in some type of loop when attempting to access the SNTC Portal.
Trying to access https://services.cisco.com I get redirected to a page saying "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access." which isn't correct as I do have access.
I can confirm that I have access because when I attempt to register I get a message telling me that I already have access and redirects me back to https://services.cisco.com, where it loops back to the you don't have access page...
I am guessing Cisco Support needs to look into my CCO ID mvalentin1?
Solved! Go to Solution.
02-11-2021 07:45 AM
Hi There,
Please check again now and see if it's working for you.
I noticed you also have roles "CustomerAdmin" and "CustomerUser" and this can lead to issues later on. I would recommend only setting up one role only.
Thanks!
Jarrett
02-11-2021 07:45 AM
Hi There,
Please check again now and see if it's working for you.
I noticed you also have roles "CustomerAdmin" and "CustomerUser" and this can lead to issues later on. I would recommend only setting up one role only.
Thanks!
Jarrett
02-11-2021 09:42 AM
Thank you Jarrett. It does seem to be working now.
I will remove the "CustomerUser" role & keep the "CustomerAdmin" role so not to cause potential issues down the road.
Thanks again!
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