Unable to log in with Radius or connect CCO account for updates 2.11

[philip.anderson25]

I'm unable to login using Radius after upgrading from 2.10 to 2.11.  Running a test to the remote server is successful.  I'm also unable to successfully connect using my CCO User Id for updates.  I've tried my username as well as my email address but continue to get the following message:

Failure: Validation of credentials failed, Please try again.

[millerlw]

If they put the 2.11.0.4 patch into the latest version then that would be a bug you are running into.  You may need to use local creds for now. See this thread
https://community.cisco.com/t5/smart-net-total-care-portal-and-collector-discussions/login-failures-after-upgrade-to-2-11-0-4/m-p/5275836

[philip.anderson25]

Is this bug also affecting you successfully connecting your CCO User ID for updates as well?

[adias]

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC_2-11-0-2_Release_Notes.pdf

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf

[millerlw]

Not to my knowledge.  I am able to check for updates from the admin console and GUI without any errors.

[adias]

GUI requires duo which was not established on the base version

[philip.anderson25]

Is this a feature that will be enabled in the future?  Or will all updates need to be done using the CLI (admin shell) going forward?