Unable to login to SNTC portal after registration

[netengIT]

Dear support,

I have recently added a new account with Administrator access to SNTC for my company. The have accepted and signed the agreement but every time they try to login they get redirected to the sign-up page.

Can you please help? I can send you all the info in a private message.

Thanks!

[adias]

ping me in private message  the cisco.com user id that was added

[netengIT]

Thanks adias, message sent!

[adias · Accepted solution]

please verify now if she has access and ping me here on either status

[netengIT]

It works now, thank you very much