Unable to process your registration request at this time.

[tharalson]

We are looking for assistance with the error message below, received upon our registration attempt. 

[vivekcha@cisco.com]

Hello,

Hope you are doing well.
We will help you to manually onboard. Could you please PM (Personal Message) me the below mentioned details:
Party ID:
Company Name:
CCOID:
Contract Number:

Thanks and Regards,
Vivek Chauhan

[vivekcha@cisco.com]

Hi Thomas,

Please try registering again after clearing out all the cache and cookies from the browser or on any other browser.

Do let us know if you are able to register or not.

Thanks and Regards,
Vivek Chauhan

[tharalson]

Hello,
I am still receiving the same error. I have tried from a different device, and a different browser.
I am not able to register.

[vivekcha@cisco.com]

Hi Thomas,

Could you please try to onboard again.
And please make sure that the CCO ID is associated to the contract, the device serial number to the contract number.

Thanks and Regards,
Vivek Chauhan

[tharalson]

Hello,
Thanks for your continued help. I have tried again but receive the same error. Can you explain how I would "make sure that the CCO ID is associated to the contract"?
Thank you,
Thomas

[Kgitau]

Hello sir,

i am also experiencing the same issue when i try to register

Please assist

[kaptanej]

Hello Joseph Gitau , 

Hope you are doing well.
We will help you to manually onboard. Could you please PM (Personal Message) me the below mentioned details:
Party ID:
Company Name:
CCOID:
Contract Number:

Thanks and Regards,

Kapil Taneja 

[Kgitau]

Thanks! it worked!!

[kaptanej]

Hi , 

Following are the steps that we had provide to resolve the issue : 

• Manual Onboarding is done for the customer.
• First, we have assigned the customer as DA for the company .
• We have also enabled the Services for the company.
• The customer has given the CA role to access the SNTC Portal for the company .
• And we have run the manual sync for manually pushing the user into the SNTC POrtal .
• The customer is manually pushed into the SNTC Portal.
• The customer is visible as the Customer Administrator of the SNTC Portal.

Thanks & Regards, 

Kapil Taneja