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Smart Net Total Care Portal and Collector Discussions

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Resolved! CSAPI Returns Blank Data Set When Looking for Customer ID/Details

Hi,I am trying to use the CASPI to look write scripts regarding our SmarNet inventory. When I try to pull information down regarding he inventory, it gives me an error asking for the Customer ID. {'status': 400, 'message': 'Invalid input request', 'r...

jstrass33 by • Level 1
  • 976 Views
  • 6 replies
  • 0 Helpful votes

Help with collector error. When I login to the collector it shows the

Hello, I appreciate your help, I am getting the following error when logging into the Collector https://services.cisco.com/.   I am using Firefox browser, I also performed the following steps:1. Remove the chache from the browser.2. I entered the por...

dsevilla by • Level 1
  • 825 Views
  • 4 replies
  • 0 Helpful votes

Resolved! Admin and collectorlogin accounts expired, root password not working

I tried to SSH to my collector today, and none of the logins work.  admin and collectorlogin say account expired, contact system administrator.  When I try to login using root, it says invalid password.  I am using the password I documented during th...

Resolved! Added user to SNTC portal through CSAM, gets redirected after login

  Good morning, I added a user to our SNTC portal through the CSAM.  He has the same permissions as me (administrator) and it's been a couple of days, but I don't see his username in the list on the User dashlet.  Additionally, when he tries to log i...

Unable to get Cisco Collector reports from previous months.

Hello, I need to get Cisco collector Full inventory & Product Alerts report from march but I am unable as it is showing data from latest month available which is April. I tried running a delta inventory report but it does not show the full informatio...

rloyola22 by • Level 1
  • 867 Views
  • 1 replies
  • 0 Helpful votes

Resolved! CSPC failed to load registration certificate

Please assist, how do I log a TAC or get assistance with cspc?I've registered the collector on the sntc portal and downloaded the certificate, but are getting the below error when we try to apply the certificate."Failed to apply registration certific...

Resolved! New portal registration - error : Oops! Something went wrong

Hello how are you ? I am trying to register a new Smart Net Total Care, I have installed the CSPC v2.10 collector, and I need to register this new portal. We only had one Cisco account and we decided to create a new one to register the portal, the se...

Defesa by • Level 1
  • 1126 Views
  • 4 replies
  • 0 Helpful votes
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