Smart Net Total Care Portal and Collector Discussions

HI,No way how to upload the .csv file in SNTC posrtal.  I have every time the same error message:Import Errors: Operation could not be complete. [Unable to perform the operation = File Import failed. Error in CSV headers.]However I have already delet...

Hi team,   The customer forgot who is their DA. Could you help to find out who is the DA and setup below customer id as backup DA for SNTC and CSAM?   CCO ID to be nominated as DA: CharlesHuang3084 Email address: charles.huang@ctbcbank.com Contrac...

We are in a complex setup where we are both Cisco partner  " Sell Trough "  and Cisco customer " Sell To " and are ordering in multi country's via distribution. I try to setup the SNCT portal and this fails after registereing contract / serial /partn...

Hi i have recently registered a new customer and deployed the Smart Collect all ok.We have done an upload from the Server and all check points passed ok.When on the CSPC web portal im not seeing the customer in the Manage Collectors area ?

The smart net total care portal is not accessible for me. I received an email stating I have a customer admin role. However when I try to navigate to the page I am redirected to a page stating "You do not currently have access to Smart Services Conne...

Hai i need to create proposal for smartnet 6807XL core switch with  2 nos  sup2t. what is the part number for smartnetCON-SNT-C6807XLC will this include everything or only chasis.   Thank you

Hi, What is the difference between these 2 services? Service SKUDescriptionSKUService LevelCON-ECMU-LASAV30SSWSSCON-ECMU-1ECMUCON-ECMUS-LASAV30SSOLN SUPP SWSSCON-ECMUS-1ECMUS Thanks in advance

is there an official thread or place we can make recommendations for feature enhancements?For example, I have hundreds of IP Cameras on the network. CSPC is seeing these as "unknown", which is horrible for reporting. I would to be able to bulk-edit t...

When I browse to services.cisco.com and try to login with my account or register, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access the SNTC portal. I received an email saying access...

I'm attempting to get access to SNTC for some API's I would like to use. When I attempt to register, I enter my contract and a serial number, select my company and I get a message that asks me to verify my email address. I know emails from Cisco.com ...

We installed the new version of CSPC 2.10 and it installed fine.  The problem we have is during any collection the software seems to lockup and the collection never completes.  We have restarted the cspc services and the admin gui services and the so...