04-30-2018 08:51 AM - edited 03-12-2019 07:47 AM
My CSPC is running version 2.7.1. I am trying to Enable Server Connection to perform an upgrade to the latest version, but I keep getting "Unable to validate credentials" after entering my CCO ID and password. I have followed the instructions in the release notes for 2.7.3.2 to modify the /etc/hosts file, but this did not resolve my issue. I know my credentials are correct and working. It also fails when trying to enable it in the CLI, using the command "conf server enable".
I can ping all the IP addresses shown in the release notes.
04-30-2018 04:59 PM
Hello,
I will send you a private message regarding some things we can check on your issue.
Thank you,
Jarrett
03-16-2022 03:28 AM
A customer has the same issue. He is running CSPC ver 2.10.0.1.
At every try he gets "Validation of credentials failed, Please try again."
What was the solution to this question?
03-16-2022 05:24 AM
Hi Daniel,
This post has been acknowledged by us.
Please provide us with screenshot of any error, and we will get back to you with an update regarding this.
Thanks & regards,
Devashish Bourai.
03-17-2022 02:30 AM
03-18-2022 05:35 AM
Hello Daniel,
I would like to inform you that, the CSPC GUI upgrade has issues at the moment regarding the credentials inputs.
Since the customer is already on CSPC version 2.10.0.1 which is the latest version, for future upgrades we would recommend upgrading through CLI.
Link for the CSPC upgrade guide-
https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf
Thanks & regards,
Devashish Bourai.
03-18-2022 08:58 AM
Thanks for that information.
09-14-2022 04:01 AM
A customer will try to upgrade his CSPC sw 2.10.0.1 via "Upgrade Using Admin Shell". But he cannot issue the "check update" command (in order to proceed with "download <SP Patch>"). It's suggested to issue "conf server enable" command, but this fails with "validation of credentials failed". Please see attached screenshot.
09-14-2022 05:53 AM
Hi Daniel,
I hope you are doing good.
As per the shared snapshot please enter your cco id and password to proceed further with the upgrade.
If you are entering the correct credential for cco and still getting the same error, please try to log in to other CISCO sites with the CCO ID and Password. Please let us know if are facing issues there also.
Regards,
Neha Rani
09-15-2022 03:39 AM
Customer had two kind of CCO IDs. He tried with the one, his mail address as CCO ID, and it worked.
09-15-2022 05:10 AM
Thanks for the update!
Please let us know if any further assistance is required from our end. Thank you!
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