02-08-2019 08:32 AM
I cannot see my collection profile that was ran over 48 hours ago in the upload processing on the Total Care page. Ive done this several times in the past with no problems so i know this isnt a configuration problem.. Is there something that can be checked?? I cannot find the serial number of my collector to open some sort of technical call
Solved! Go to Solution.
02-08-2019 08:39 AM
It looks like your upload is being rejected due to the timestamp being off. You need to login to CLI via admin user and run the timesync command.
Thanks,
Brandon
02-08-2019 08:37 AM
02-08-2019 08:39 AM
It looks like your upload is being rejected due to the timestamp being off. You need to login to CLI via admin user and run the timesync command.
Thanks,
Brandon
02-08-2019 09:44 AM
Amazing!! thank you so much!
02-08-2019 08:39 AM - edited 02-08-2019 08:41 AM
Hello , TAC support for the collector and Portal are not entitled via Serial Numbers. To open a case with TAC you would need a Service support contract as one of the following service contracts types: TSAB, TSAS, TSAG, TSAP, AMSP, AMSS, AMST, FTSS, SPADV, CSAS, or NLS1 contract
Can you Privately send me the inventory and company and appliance ID of the collector in question
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