Using SNTC portal for weeks, now message upon login says "Account Setup is In-Progress..." ???

D Kendz · ‎02-12-2016

Logged into SNTC Portal and was told that "Account setup is in progress-check back in 24 hours" I have been using the portal for weeks. I need to know why I have NO ACCESS to reports, inventory, etc. Why is my account setup being completed again? There are no "Notifications" in the portal of any errors, and no Community posts I have seen that can explain this screen.

npicard · ‎02-12-2016

Hi Daniel,

There was a sync issue earlier this week (Bug ID : CSCuw90441). I am checking with our back-end team if this could be the same issue affecting your access. Someone will update you via this thread as soon as possible.

Thanks!

D Kendz · ‎02-16-2016

Although I didn't see any update to the Bug, I have access restored as of this morning. Thank you!

npicard · ‎02-16-2016

Hi Daniel,

Yes, our back-end team re-set your account. Thank you for confirming!

Michael Randolph · ‎02-17-2016

I have the same issue for over 5 days now.

npicard · ‎02-17-2016

Hi Michael,

I will request our back-end team review your account. I will keep you posted.

Thanks,

Nathalie

jdejager · ‎02-15-2016

I have this problem as well????