Web GUI - Invalid credentials

[casey_biggs8]

Hi -- Collector GUI hasn't been logged into in awhile now it is saying invalid credentials even when password is reset. Is there a workaround or is the only option to redeploy?

[balaji.bandi]

If you remember the password questions you can recover.

unfortunately every 90days this change required as per cisco policy.

Other method if VM from Console reset password.

[casey_biggs8]

Doing the password recovery worked, but even the new password is coming back as invalid. If we have to redeploy is there a way to extract the managed devices and credentials from the CLI?

[balaji.bandi]

As per i know CSPC limited access from console. 

but if you have console access you can reset password, make sure admin username is case sensitive i guess.

[casey_biggs8]

So are you saying I can reset the GUI password from CLI or no? I've actually had this happen to a few customers. Is there an email notification that gets sent notifying of the password expiring?