Smart Net Total Care Portal and Collector Discussions

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We have tried this in SNTC collector 2.7.3 and 2.8. Collector sees Cat9K switches, but when uploaded to Portal, they show up as unreachable. Have performed numerous discoveries and uploads. Even deleted entire inventory from Portal and uploaded again...

wemckain1 by Level 1
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  • 5 replies
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I have upgraded y collector to v2.8.01 and when I run discovery scans using subnets, it runs through some of the IP's and then the logs stop. The scan job is still running but nothing new is in the logs so it looks like the job is stuck. How can I fi...

DK-Island by Level 1
  • 739 Views
  • 3 replies
  • 0 Helpful votes

Hi team,   I have a situation where the data from my Customer if taken from the collector directly, they have a lot more SNs than actually the ones I can see using SNTC Portal.   I need your guideance   br vitor Castanheiro

vcastanh by Cisco Employee
  • 578 Views
  • 2 replies
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My reports are coming up with zeros when I try to pull them from the "schedule reports".  If I run them from the inventory delta report link on the left and select dates, the snapshots that are shown only look like this "CSP000903571 ( )" in both col...

Hello all, we recently installed a new CSPC server 2.7 because we had issues with our old one. The new server is up and running and discovering devices. Also the upload to the SNTC Portal is shown as successful in the Portal, however I'm not able to ...

Hi all,   When i had CSPC 2.7.4 version , there was an error when i ran collection profile. HTTPS:400 Bad Request. Research led to update it to the latest version 2.8. Upgrade was successful and did not got any error during upgrade to 2.8   Currently...

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