You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access.

[Mario Sotres]

Hi, I'm trying to install a new CSPC for one of my clients, but the SNTC portal show the next message: "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access".

The customer already has a contract assigned to his Cisco account, and also he has a customer administrator role.

When he tries to enter to the SNTC portal it's displays that message, but if he try to register his account again, the portal says that he already has access to the portal but at the end displays the same error message.

[Supriya Patel · Accepted solution]

HI Mario,

Please share customer company name, customer CCOID via private message.

Thanks,

Supriya

[Mario Sotres]

Hi, Supriya
I already sent you a private message with the info you asked me

Thanks,
Mario

[pbarber]

I am having the same issue as the topic of this message - You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access.

[Andrew Huang]

I have the same problem, what private email I can use to share my company nam e and ccoid?

[gausing5]

Hi Andrew,

Please share the name of the company and the contract number in PM along with the CCOID with us.

Regards,

Gaurav Singh

[Andrew Huang]

contract#/cco provided in email

[Andrew Huang]

Hi, Gaurav/Cisco Community Team:
Could you remove the company name, contract and cco from the post?
I am clicking the reply to provide that in the hope it is the “PM”, but just saw those info was posted in the web. Could you please remove it?

[gausing5]

Hi Andrew,

You can edit the response by clicking on the down icon arrow in the right corner and edit the response to remove the company details.

Regards,

Gaurav Singh

[Andrew Huang]

Hi, Gaurav:
Could you help me to associate my cco and contract to grant me access? I am installing a CSPC and need download the certificate