Error - CSAM login portal

[luciano.silagi@added.com.br]

Customer cannot login to CSAM portal

Find screencap attached.

- Login tried from different browsers (IE, Firefox, Chrome)

- Cleared cached content from browsers

Problem persists, the same error reported on screencaps ocurred in all browsers.

Thanks in advance.

[Jarrett Pomeroy]

Hello,

Thanks for the screenshot --- based on the error it looks like it may be occurring due to a local PingFederate Server settings failing. In this case, you may need to reach out to your local IT Admin team and have them look at the PF server for any issues (logs/errors).

Are you able to access other webpages which use SSO like SNTC? https://services.cisco.com/

Thank you,
Jarrett