I have a question regarding switches that were recently installed and SmartNET. The switches are in an area where they are going to be exposed to and contaminated with radiation. If there was a failure we would not be able to clean it to the point ...
Forum Posts
Dear Community, I would just have a short question. Can you please tell me the differences between these to service contracts? CON-SNT-ASA5508K and CON-SSSNT-ASA5508K They seems relatively equal to me. What exactly does the Solution Support mean? I...
Resolved! No access to SmartNet Total Care Portal
FOLKS, Here is what I get when logging into SNTC portal: "It appears that you already have access to........... You will be redirected..." It redirects to: https://www.cisco.com/web/fw/tools/ssue/ui/ssueap2.0//dist/#/promo Which says I don't have acc...
Trying to update CSPC from 2.7 to 2.7.x but we cannot configure the server connection for the Software Updates. We have already modified the hosts file for: IP 72.163.4.161 with host name www.cisco.com or www1.cisco.com. Every time I try my CCO I...
Resolved! Trouble deploying ISO on HyperV
Hi Team -- We keep getting to the CentOS booting but the CSPC collector never gets to the launch screen. I have a screenshot of the log i can send in PM.
Customer can not add CCO Users (with associated contracts) using the CSAM tool.
Resolved! Delegated Admin Change
I need to change my D.A as the previous one has left the company.
Resolved! processing status silenced
The collector can't upload to portal, when I tried shows me a message that processing status is silenced, why?
While creating a Segment when we went to Apply the Segment I am getting this Warning Message. Previously we were looking at the Device list and it showed 169 devices associated with this segment before attempting to apply. Now i get the Warning Mes...
When i login with Admin, it give the following errors. This is after running the upgrade from 2.7.3 to 2.7.4 via CLI, GUI not working or auto upgrade not working. I have collector login and root access. Here is the error, any help would be great....
I followed the upgrade manual and ran the 2 scripts (jeos-20.1.2-0.lnx64.zip and jeos-30.0.4-0-lnx64.zip). Neither rebooted the host automatically. I did a manual reboot but the Software Update tab does not appear. I tried this a couple of times wi...
I have a customer who is showing two serials covered in CCW-R, but not in SNTC portal. It is also recognizing the PID as different in CCW-R vs SNTC. It was recommended, we should report this to the community so it can be treated as a bug, and provide...
Hi, I need to fix an issue where the entire database is duplicate, attached an example with only a serial number. Can someone help me, please?
After a new installation I did a test uppload, but it fails: ------------------- "------A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMode has Failed 500:Internal Server Error" admin# show version...
May I ask, in case of a CSPC redeploy, which information do I need to backup in order to do not start from scratch? I've heard mentioned at least two: "Device Credentials", "Managed Devices". - Are those two enough? - Which are the recommended export...
