02-17-2022 12:05 PM
I have my ISE virtual machines discovered by my CSPC collector, however, they are not getting uploaded to my Totalcare portal.
Is that supported on version 2.10.0.1?
02-17-2022 12:12 PM
Hello kleinjacob1,
We are looking into the issue and get back to you with updates.
Regards,
Vivek Chauhan
02-18-2022 06:01 AM
Hello kleinjacob1,
Could you please share the ISE virtual machines PID's which are not getting uploaded to my SNTC portal.
Regards,
Vivek Chauhan
02-18-2022 08:08 AM
ISE-VM-K9
02-18-2022 12:37 PM
Hi kleinjacob1,
Please private message me the customer and inventory name of the instance.
Regards,
Vivek Chauhan
02-23-2022 11:22 AM
Hi kleinjacob1,
After checking on the PID checker we found that the mentioned ISE virtual machines PID is not supported on the SNTC portal.
Regards,
Vivek Chauhan
02-23-2022 11:23 AM
Is there a reason for that?
Any plan for it to be supported?
02-23-2022 02:41 PM
ISE VM is supported. I think the confusion stems from Product IDs for Software/Virtual Assets. The ISE VM would show in SNTC as ISEv product ID.
02-24-2022 07:25 AM
Should I just open a TAC case on this?
Does not make sense that the ISE VM would not upload to the SNTC portal.
02-24-2022 08:01 AM
Hi kleinjacob1,
I'm working on this issue, will provide you update soon on this.
Regards,
Vivek Chauhan
03-08-2022 08:47 AM
+Informed the customer that:
All the mentioned ISE VMs are getting uploaded to the SNTC portal. They will be visible under all hosts because these are the virtual machines.
ISEv will show as a host in SNTC and since we would collect the version, it would enable the SW-based Alerts in SNTC, such as SW EOL, SW Field Notice, and Security Advisory.
These 2 are the Chassis with the product id SNS-3515-K9 which you are seeing under All Equipment
And the rest mentioned ISE VMs will be visible under All Hosts in the SNTC portal.
Path to see these devices-
Go to All Hosts >> Then search ISE VMs under Hostname.
>Issue has been resolved now.
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