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Missing Contract Coverage

In reviewing our devices that are not covered, one critical device was flagged that prompted investigate.  In the follow-up emails with our contract representatives, I was informed that this device is actually covered.  I double-checked to make sure that the contract account was listed in this portal, and it is.  Please provide any insight regarding how this issue can be rectified. (screenshots attached)

 

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Cisco Employee

Re: Missing Contract Coverage

Hello twylyghtcisco,

Thank you for the screenshots and details on this issue.  Please allow me some time to investigate the issue for you and respond back.

Thank you,

Jarrett

Cisco Employee

Re: Missing Contract Coverage

Hello twylyghtcisco,

I have found that the contract coverage for this device is not showing correctly due to a SNTC bug here.  We hope to have the issue resolved soon.

Please let me know if there are any questions.

Thank you,

Jarrett 

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