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Hi, following the application of the sp-2.0.4-0-0-lnx64 upgrade via the 'admin' cli interface any attempt to login results in the ssh session abruptly closing.
As per the security requirements only admin & collectorlogin have initial ssh access; the passwords are known and are correct. If the incorrect pswd is used the console gives the standard 'access is denied' response, when entering the correct pswd the session is immediately killed!
Given that I have another 7 CSPC instances to upgrade I'm rather hesitant to continue whilst this issue is unresolved.
Hi, Yes access is indeed via putty, and as I said the session full terminates upon entering the correct password. I don't have direct access to the VM client, this is managed by a separate internal IT team - the pains of working in a large corporation... But I can ask for specific actions to be conducted via/on it.
This appears to be a known issue on 2.5 and for that we do have a spot patch available. Below is a link to another community post that details the steps involved in resolving the issue. if you have Collectorlogin access you should be able to complete the steps using the 'sudo' prefix when necessary. This could be a potential solution for your problem.
Dear all.If I open the "Sioftware Update" Tab in my collector I get an "http status 404 - not found"In Administration -> Miscellaneous -> Manage Add-on Process I see status "Process has exited"I try to start the process but it is not starting.I did ...
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...