Smart Net Total Care Portal and Collector Discussions

I am trying to update a Smart Care collector. When I use the "oldupdate" command to start the process, the download begins and completes almost instantly. I'm using the "oldupdate" because TAC says I should use that instead of trying to get the CCOID...

Hello, I installed a CSPC Virtual appliance last week, and now that I am setting it up and running discoveries and collections, I am running into an issue.  After a few hours, something happens on the server, and I am unable to run jobs, or configure...

Hi all, In the Smart Service Connection portal, version 3.3 When going into Library -> Administration -> Service Coverage. When trying to "specify not covered reason" for either a single device, multiple or all.  A "in portal" pop-up window is opene...

When attempting to associate a colleges CCO  ID (or any ID/email) with our company in CSAM, we receive the following error.  Anyone else experience this?   An unexpected error occurred. You may use the browser Back button to re-try this transacti...

I initially thought the CSP Collector’s full hard drive (%100 Full) was preventing me from accessing the application (cli access).  After additional troubleshooting, I am not sure the full hard drive was preventing cli access functionality as after r...

Does anyone know why some data is being masked in the Totalcare portal? Hostname, IP address, or both are being hidden on some devices, but not all. I've checked our collector and there are no data masking rule set for this.

Hey support-team     I have two question about using .CSV file to import inventoty.     1.The IP address of device is always private,I think it is an unuseful parameter in the sample of .CSV file.But why it is mandatory?     2.An device always has m...

Two reports named exactly the same but with different content.  The Custom Inventory Report found on the left side bar under "Inventory" does NOT have the same content as the Custom Inventory Report found under "Schedule Task".  Any chance one of the...

Many times I find the designation of Equipment Type (ie Chassis, Module, etc) is NOT correct.  Many serial numbers that are NOT Chassis are labeled as such on reports that are run in the TotalCare Portal.  This occurs even after the inventory has bee...

The portal is displaying Equipment Coverage, Inventory Management data, but no contracts.  Why would it not show contracts when there are multiple active SNTP contracts?

I am only seeing one Chassis SN for each of my stacks for my corporate HQ. Is the single SN, I presume, the Stack Master? Why wouldn't all of the member switches also get inventoried? Sorry for so many questions, we are looking at our SN renewal righ...

Hi Team, I received the below query from one of our customers. Your support is highly appreciated.  We have Hyper-V Environment, Just want to clarify few things: - What configuration is required for the Hyper-V server (Please suggest if we can inst...

Estimado equipo de apoyo,  Yo le rogamos que para ayudar con la siguiente problema mientras aparece el registro de administrador delegado solicitud por primera vez. dtekaccount10 ID CCO contrato XXXXX número de serie XXXXX Problema muestra - nos enco...