Problem to Register on the self-service onboarding page

[#1]

Hi,

The customer has tried to register on the self-service onboarding page and got the error message attached in the here. The customer when accessing the link https://cdceb.cloudapps.cisco.com/csam/, the site informs that the login is not authorized.

[CC Cisco · Accepted solution]

Hello,

It looks like your customer did not complete the onboarding. Please share their CCO ID to confirm.

Here are the details for the onboarding process:

http://www.cisco.com/c/en/us/support/docs/services/sntc/onboarding_guide.html

Regards,

Cesar

[#3]

Hi Cesar,

CCO ID: usbezerra.

Regards,

Marcelo