12-27-2018 05:08 PM
Hi:
I have the next problem, when i contract management select panel, appear this windows:
best regards
Solved! Go to Solution.
01-02-2019 06:54 AM
Hello Jose,
The devices from your inventory appear to be covered under Partner Supported Contracts.
SNTC Portal does not display information about Partner branded contracts at the moment so in this case you will not be able to see the contract details under Contract Management or All Contracts.
You should be able to see these devices under Covered Report or Custom Inventory, however, the contract number and other related contract information will be masked.
Regards,
Suchita
12-27-2018 05:32 PM
Hi @jtorres2
I found this in this link, I hope it helps you:
Customer and CBR users can view the reports if at least one upload has completed successfully. If your data does not appear in the portal, then complete these actions in order to troubleshoot the issue:
https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_troubleshooting.html
Regards
12-28-2018 05:43 AM
Hi Luis:
Thanks you for your answer, but i can see de data of devices, the only issue is that contrat information not appear.
best regards.
01-02-2019 06:54 AM
Hello Jose,
The devices from your inventory appear to be covered under Partner Supported Contracts.
SNTC Portal does not display information about Partner branded contracts at the moment so in this case you will not be able to see the contract details under Contract Management or All Contracts.
You should be able to see these devices under Covered Report or Custom Inventory, however, the contract number and other related contract information will be masked.
Regards,
Suchita
01-02-2019 07:43 AM
Thanks Suchita -
Jose, this is policy, as the Partner Support Service contracts are owned by the partner and sold to the customer by the partner. Therefore, you need to work with your partner to get any contract information.
Best regards,
Teresa
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