Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.
So I am running into a problem and not sure best course of action. I have installed the collector, client registered CCO ID, and have configured correctly from what I have in the past and tests. The devices are collected and added successfully but uploads fail to the portal. I am not sure how I can resolve as cannot even tell if gets to the back end.
Attached Screen Shot of portal as seems missing items from what used to seeing
Instructions for this type of collector followed
No there is no error message except when you run a upload profile via the collector it states "failed" on back end upload. When you look on portal no information or data since failed. I also changed application settings to different types with no difference on upload failure.
Here are the tests I ran from the CLI on collector and stated connected successful to make sure Firewall is opened since I do not have access...
sudo telnet 188.8.131.52 443
sudo telnet 184.108.40.206 443
sudo telnet 220.127.116.11 80
sudo telnet 18.104.22.168 443
sudo telnet 22.214.171.124 80
sudo telnet 126.96.36.199 443
sudo telnet 188.8.131.52 80
sudo telnet 184.108.40.206 443
sudo telnet 220.127.116.11 80
Got the below on each
admin# sudo telnet 18.104.22.168 80
Connected to 22.214.171.124.
Escape character is '^]'.
I attached the guide the customer used to register and install
Sorry for delay but this was received from Cisco a while back for the Smart Net Total Care collector. Are they different setups? Is the software different and where can I get the correct install instructions?