Smart Net Total Care Portal and Collector Discussions

Hello, I am new to SNTC & CSAM as well. I have created / associated users with my company in CSAM,,, so that they can use Cisco Smartnet Total Care. I am having a problem "nominating an administrator". I have associated this person with my company....

Is anyone else having this problem ? We just started with SNTC & I am the designated admin. I want all of my team mates to have privileges & roles on SNTC. In order to assign SNTC roles to users,, I need to go to Cisco Service Access Management htt...

Is it possible to manually edit device records once they are uploaded to the portal? We are looking for a way to identify our PO's with the installed base at each of our locations. Thanks for any suggestions, Mike Miles

I am able to log in to the portal but when I click on Administration I only see "All Collectors". I do not have the drop downs for Contract properties or uploads processing.    I see my CSP collector, I have ran a collection and discovered this probl...

Hello experts, I have had a customer ask if the "Date of Manufacture" be obtained in the SNTC Portal. Is this possible, and if so, from what view / report? If not, any recommendations on where this information could be obtained? Thanks! Nathalie

We had an issue where we could no longer SSH into our existing Collector (version 2.5) so we started our re-deployment.  Everything is working out so far but I cannot register the new collector in the Smart Net Portal.  The "Manage Collectors" option...

How often can i upload data from the collector to the SNTC portal?  I was told originally that it was once ever 7 days but I recently heard that it can be sooner then that.  

Getting this error message: "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access." However, I've already obtained Delegated Admin access, received emails and a...

I am registering as a DA for SNTC. When I receive the email to confirm the request, and follow the link, I just get a page with "Verification link has expired" I've tried this twice now, with the same result Any ideas

I am trying to register a customer for the portal and I am running into issues. I have done this same process for many other customers. I am running into an issue where none of the contracts or serial numbers are working saying they are not valid and...

is the bellow software support service exist or End of Sale(if any ),replacement part number?  1. SWSS UPGRADES C1 Cat4500 E- 6-Slot Chassis,fan,no ps(CON-ECMU-C1C4506E) 2. SWSS UPGRADES C1 Cat 2960-X 24 GigE,4 x 1G SFP,LAN Base(CON-ECMU-29X24TSL) 3....

Hi Team If i open a downloaded custom inventory report in sntc I see fields such as: Ship to address Install-at site name Install- at address Install-At city Install- At state Install- at province Install- At postal code Install- At country Install-...