01-04-2017 03:24 PM
So I am running into a problem and not sure best course of action. I have installed the collector, client registered CCO ID, and have configured correctly from what I have in the past and tests. The devices are collected and added successfully but uploads fail to the portal. I am not sure how I can resolve as cannot even tell if gets to the back end.
Attached Screen Shot of portal as seems missing items from what used to seeing
Instructions for this type of collector followed
https://supportforums.cisco.com/blog/12696871/self-service-onboarding-setting-cspc-25-collector
01-20-2017 05:57 AM
Hi Josh,
Are you getting an error message on the collector saying that the upload failed or do you simply not see the information in the portal?
Thanks,
Lynden
01-20-2017 08:41 AM
No there is no error message except when you run a upload profile via the collector it states "failed" on back end upload. When you look on portal no information or data since failed. I also changed application settings to different types with no difference on upload failure.
01-20-2017 11:22 AM
Could you post the output from the telnet tests you ran? What guide did you use to configure the upload profile?
Thanks,
Lynden
01-23-2017 12:40 PM
Hello,
Here are the tests I ran from the CLI on collector and stated connected successful to make sure Firewall is opened since I do not have access...
sudo telnet 72.163.7.113 443
sudo telnet 72.163.4.161 443
sudo telnet 72.163.4.161 80
sudo telnet 72.163.7.60 443
sudo telnet 72.163.7.60 80
sudo telnet 173.37.146.12 443
sudo telnet 173.37.146.12 80
sudo telnet 173.37.144.208 443
sudo telnet 173.37.144.208 80
Got the below on each
admin# sudo telnet 72.163.7.60 80
Trying 72.163.7.60...
Connected to 72.163.7.60.
Escape character is '^]'.
I attached the guide the customer used to register and install
01-25-2017 10:10 AM
Do you know where the document came from? The information in it is not accurate.
02-21-2017 11:06 AM
Sorry for delay but this was received from Cisco a while back for the Smart Net Total Care collector. Are they different setups? Is the software different and where can I get the correct install instructions?
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