Smart Net Total Care Portal and Collector Discussions

Hi i'am running over SNTC 2.5. Is ACS, Prime Inf, and ACI, supported? is supported in new versions of SNTC? I ask this because event if this appliance/tools are beeing recognized in the collector, i am not seeing them at the services portal. Thanks ...

Newly signed up for SNTC. Previously was signed up under SmartCare. I registered as the DA and then self registered for the SNTC Portal. Once access was granted I downloaded the collector and set it up, but when I go to generate an entitlement for th...

Hi, I'm trying to register my first collector to this account. I'm getting the "Entitlement file generation failed. Please try again. If the issue persists, find help in the community." message when attempting to generate an entitlement. I've looke...

Can SNTC look at the configs of devices in an inventory upload to better determine if PSIRT alerts apply to the devices?  Based on what i've found it appears that device model and image name are the primary means by which a PSIRT comparison is made. ...

I'm attempting to follow the upgrade guide here: http://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf But when logging into all three of the accounts on our collector th...

Hello, We are looking for an easy way to filter what we see based on Date Shipped or Date Procured. Has anyone figured out a way to do that? Thanks

After I login to SNTC using my CCO account which is an SNTC delegated administrator, I was not able to import device data from a CSV file. Also under "Administrator", I only have "All Collectors" option. I wonder whether my account does not have suff...

Hi team, One of my customer Nova has tried to register DA by self-service onboarding last Thursday. But 3 days passed, the assessment is still in process. Could you help to check the status of the CCO: support@***? Thanks a lot.

Is it possible to have separate multiple inventory in SNTC web portal ? So that each inventory accessed by specific group of people.  Also how creating 2 different upload profile help in this case. 

I'm running CSPC 2.7 and have successfully run a CDP discovery for one of my sites when using the core switches as the seed devices.  I then tried to run a CDP discovery at two additional sites and the only thing that was discovered was the core swit...

Hello Trying to get customer to adopt SNTC CSCP collector. They don't want to expose the CSCP collector to the internet so they have been exporting inventory from spectrum and then uploading to Cisco. This is a very time consuming process for them. T...

Management has requested that logging to our SIEM service is enabled for our virtual CSPC appliance.  I have the destination IP address and port at the ready for the SIEM server, but I see no configuration options (GUI or otherwise) for this monitori...