[SNTC] CSV Import/Uploading Processing data disappeared.

[gsalas111]

I've been utilizing SNTC for over a year, doing month to month CSV imports, as well as collecter discovery/upload.

It appears even when in comprehesive view, my imported data, as well as every reported instance of Upload Processing, has seemingly disappeared from the portal.

Has anyone experienced a similar issue before?

[taywelch]

Hello,

Would you be able to send me a screenshot of what you are seeing via private message?

I have checked your portal instance in the comprehensive view, and all of the data is present I wonder if you still have any filters in place.

Thanks,

Taylor

[taywelch · Accepted solution]

Hello,

Thank you for your reply!

I believe the missing CSV uploads is a result of the SNTC portal migration to 4.0. All of the CSV imports before the migration will not show in the new 4.0 portal and they will need to be resubmitted if you would like to see them in the new portal. Please see the link below which provides more information on the SNTC 4.0 release. 

https://supportforums.cisco.com/t5/smart-net-total-care-blogs/sntc-4-0-customer-faq/ba-p/3202576?attachment-id=115915 

Kind regards,

Taylor

[gsalas111]

Taylor -

Thank you very much for your prompt response, I appreciate it. I'd like to indicate this to my management and then consider reloading and importing again. If you don't mind, I do some other follow up questions:

Is there any documentation reflecting such?

Is this a scenario I should anticipate for future upgrade/migrations?

Regards,

Gilbert

[gsalas111]

I do apologize - I didn't initally see the provided link. Thank you again!